RDA helps you select, connect, implement, maintain and support the applications your organization depends on. We start with existing systems and workflows, develop software where a defined gap remains and manage the application lifecycle from requirements through ongoing support.
Seven service areas connect the applications, development, cloud platforms and integration that support your work.
We support the applications that carry your organization's core work, from accounting and messaging to specialized business and web systems. Configuration, supplier coordination and ongoing administration keep core and supporting applications aligned with your workflows. Changes build on the systems you already use and the priorities of the people who depend on them.
We develop software where a defined gap remains between existing applications and the work you need to do. Requirements, source control, testing and release management keep changes understandable and maintainable. We plan handover and ongoing support alongside delivery so the result can keep working as your requirements change.
We give AI a defined role within your application environment, with clear ownership of the information it can use and the work it may perform. Knowledge tools, assistance and workflow integration follow agreed governance, testing and human review. We assess the result and adjust its use as needs and capabilities change.
We manage the commercial software your organization uses every day, including productivity tools, server applications, browsers, messaging, conferencing and document or design applications. Licensing, configuration, updates and support are planned together. We help your team use existing tools consistently and review changes against the work they need to support.
We manage the cloud applications and tenants your organization relies on for productivity, hosted services and collaboration. Ownership, access, configuration, licensing and provider responsibilities stay visible throughout their lifecycle. We coordinate changes and support so your information and everyday work remain connected as the service evolves.
We coordinate software services that span on-premises systems and cloud platforms. The connections, identities, information and support arrangements are planned as one environment, with clear responsibilities for the parts each provider manages. We review dependencies and changes together so work can continue across the boundary.
We connect applications around the information and workflows they need to share. Interfaces, information exchange, error handling and vendor responsibilities are designed and documented together. Testing and ongoing review keep those connections reliable as systems change, with clear ownership when something needs attention.
Requirements, selection, procurement, configuration, development, integration, testing and support belong in the same application lifecycle. Your workflows and priorities guide those decisions.
We look at the existing applications first. A configuration change, a supported extension or an agreed change by the current supplier may meet the need. Custom development is useful where a defined gap remains and the organization can support the result.
Applications depend on people, information, identities, infrastructure and other providers. We help coordinate those connections so an improvement in one system does not leave the next part of the workflow unsupported.
We evaluate products and providers against your requirements. We can help compare options and make the responsibilities, licensing, operating costs and support arrangements visible before a decision.
AI and automation follow the same approach. Agree on the permitted work and information, test the result and keep a person responsible for acceptance and review.
Implementation also takes staff time. Plan training, data preparation, testing and handover alongside normal operations. Agree on what success will look like and check it with the people who use the system.
An integration remains an operating responsibility after installation. Dependencies, information exchange, error handling, vendor responsibilities and support arrangements need to stay understood as the connected systems change.
Seven service areas connect the applications, development, cloud platforms and integration that support your work.
