RDA service workflows
IT Systems
Explore the IT functions that support your organization, with features, operating checks and supporting documents.
84 functions
Management
Management servicesManagement Operations
- Endpoint protection and responseEndpoint protection, threat investigation and response for the devices in the agreed service scope.
- Email protection and security awarenessEmail filtering and security-awareness activities identified in RDA’s stack, with product and license scope recorded separately.
- Security monitoring and escalationSecurity-event monitoring, collected log sources and the handoff between the monitoring provider and RDA.
- Secure DNS and web filteringSecure DNS protection against malicious destinations, alongside content filtering and acceptable-use policies for the network and device paths in scope.
- Governance, risk and control evidenceControl assessments, responsibility tracking and organized evidence for the agreed governance scope.
- Endpoint monitoring, patching and scriptingRemote monitoring, patching, inventory and approved automation for endpoints in the agreed service scope.
- Service requests, assignments and work recordsRDA’s service-ticket workflow connecting client requests, monitoring alerts, assigned work and validated outcomes.
- IT documentation and knowledge recordsMaintained IT and OT records, configuration relationships, change documentation and the support knowledge base.
- Controlled documents and document workflowsDocument automation and controlled document changes, with the actual workflow engine identified separately.
- Remote support sessionsAuthorized remote support tied to a named technician, an approved request and a documented result.
- Change planning and approvalProposed service changes recorded with impact, authorization, implementation steps, rollback and acceptance.
- Configuration and baseline recordsOwned configuration records and approved baselines used to compare intended settings with the operating environment.
- Mobile and device managementEnrollment, configuration and lifecycle management for supported mobile and desktop devices, within the selected platform and license scope.
- Threat intelligence and exposure prioritizationReviewed vulnerability and threat information used to prioritize relevant exposure and investigation work.
- Technical and compliance trainingRole-based training connected to RDA procedures, practical exercises and evidence that the assigned work can be carried out.
- Project planning and collaborationShared project plans, decisions and schedules that connect technical work to accountable delivery and acceptance.
- Supplier and administration portal coordinationSupplier relationships and administration portals used to coordinate authorized client service, support and delegated access.
- Technical documentation workflowRDA technical documents prepared from current service information, verified by an accountable reviewer and maintained through changes.
- Threat hunting and investigationCandidate investigation capability for reviewing relevant telemetry and testing threat hypotheses; product selection, coverage and retention remain unconfirmed.
User Management
- Multifactor sign-in verificationAdditional sign-in verification for supported accounts and applications, with enrollment, recovery and exceptions controlled.
- Credential storage and sharingProtected credential records and controlled sharing for approved people and service responsibilities.
- External identity federationSign-in through an approved external identity provider, with application trust, identity assurance and recovery responsibilities defined.
- Cloud identity and access administrationCloud identities, application access and administrative roles with accountable lifecycle management.
- Conditional access controlsContext-based access policies for supported identities and applications, with policy coverage, licensing and emergency access defined.
- Privileged account governanceOwnership, approval and review of administrative accounts and sensitive access across the services in scope.
- Local administrator credential managementRequirements for controlled local administrator credentials, with the selected implementation and supported devices still to be confirmed.
- Temporary privilege and secret accessRequirements for time-limited elevation and sensitive-secret access, with the implementation and evidence collection still to be selected.
- Phishing-resistant authenticationRequirements for authentication methods that resist fraudulent sign-in destinations, with application compatibility, enrollment and recovery to be confirmed.
Data Management
- Backup and restore operationsBackup jobs, protected workloads and restore validation for the agreed data-protection service.
- Offsite backup storageoffsite cloud storage used as an offsite backup destination, with the backup engine documented as a separate dependency.
- Recovery planning and orchestrationDocumented recovery plans, readiness checks and controlled execution for supported recovery workloads.
- Local backup storageThe local storage platform local storage or repository role, with the installed backup application and hardware recorded in the technical configuration.
- Hosted storage and recovery servicesHosted storage and offsite recovery dependencies, with location, access boundaries and provider responsibilities defined for each service.
- Long-term data archivingLong-term retention with documented retrieval times, access controls, disposition rules and service costs.
- Device storage encryptionEncryption of supported device volumes with protected recovery information and verified coverage.
- Cloud application data backupBackup and restore of selected cloud application data, with protected workloads, retention and restore permissions defined.
- Information classification and data loss controlsClassification, supported data-loss policies and retention requirements for selected information and workloads; product selection and deployment remain under review.
Security Management
- Vulnerability assessment and validationAuthorized vulnerability scanning and remediation validation, connected to RDA’s risk and service workflows.
- Security and compliance requirementsApplicable security, privacy and assurance requirements translated into owned controls and evidence for the agreed organization and service scope.
- Cloud configuration assessmentAssessment of cloud settings against an approved baseline, with permissions, supported workloads and exceptions defined before scanning.
- Configuration compliance scanningAuthorized checks of supported system configurations against a selected technical baseline.
- Incident coordination and response recordsIncident timelines, responsibilities and response decisions. The inventory’s incident applications still require identification before native reporting capabilities can be specified.
- Certificate issuance and authenticationCertificate issuance, renewal, trust and revocation for the internal services and access methods in scope.
- Sender domain authenticationPublic domain authorization and message-signing policies that help receiving systems evaluate mail claiming to use the organization’s domains.
- Web application traffic protectionCandidate protection for supported web applications, with traffic routing, rule scope, licensing and deployment to be confirmed.
Software
Software servicesLine-of-Business Software
Software Development
- Administrative scriptingApproved scripts used for repeatable administration, with scoped permissions, recorded versions and validated results.
- Source control and release reviewCandidate source control and release workflow with version history, required review and deployment traceability to be confirmed.
- Secure development validationRequirements for source, dependency and application security checks in the development and release workflow; the actual toolchain remains to be selected.
Artificial Intelligence
Commercial off-the-shelf software (COTS)
Cloud-Based Applications
- Government cloud service administrationAdministration of the selected government cloud environment, with service availability, contractual scope and responsibility boundaries confirmed for that environment.
- Cloud tenant administrationCloud tenant settings, service ownership, licensing and administration across the workloads in scope.
- Email service administrationMailbox, mail-flow and service administration with controlled delegation, delivery validation and lifecycle ownership.
- Meetings and team collaborationApproved team workspaces, messaging and meetings with managed membership, sharing and information ownership.
- User file storage and synchronizationManaged user file storage, synchronization and sharing with ownership, recovery and offboarding requirements.
- Domain registration and public name servicesBusiness domain registration and public name records with protected administration, renewal ownership and controlled changes.
- Website hosting and certificate operationsWebsite hosting, domain dependencies, transport certificates and recovery responsibilities with controlled release and service validation.
Hybrid Cloud
Software Integration
- Workflow automationApproved low-code workflows that connect triggers and actions to a verified business result.
- Private assistance and application integrationRDA application and assisted-workflow integration requirements, with the actual model, hosting, interfaces and evidence sources to be confirmed.
Network
Network servicesNetwork & Infrastructure
- Network monitoring and device visibilityNetwork monitoring, SNMP-based visibility and the configured monitoring sources in the agreed environment.
- Site-to-site and remote-access VPNSite-to-site and remote-access VPN services, with the gateway, client and access requirements documented for each deployment.
- Wireless surveys and coverage analysisMeasured wireless site surveys and coverage records used to assess an agreed location and its wireless requirements.
- Directory services and domain identityOn-premises directory services, including directory health, account changes and configured security auditing.
- Automatic network addressingAutomatic assignment of network addresses and approved client options within documented network segments.
- Internal name resolutionInternal hostname and service resolution with owned zones, approved forwarding and controlled record changes.
- Shared files and namespace servicesShared file access and supported namespace or replication services, with defined data owners and recovery dependencies.
- File capacity and content controlsFile-server quotas, supported file screening and classification rules applied to agreed storage locations.
- Time synchronizationConsistent time across systems using approved time sources and monitored synchronization status.
- Print services and queue managementManaged printer connections, queues and supported drivers with controlled access and practical user support.
- Firewall protection and network segmentationControlled traffic between network zones and external services, with approved rules, supported security inspection and tested boundaries.
- Virtual network segmentationVirtual switch and server network separation aligned with the physical network and firewall design.
- Wired switching and access networksActive RDA wired switching services, including access ports, trunks and device connectivity. Model-specific features depend on the deployed hardware and operating system.
- Wireless access networksManaged wireless connectivity with approved network names, authentication, segmentation and access-point coverage.
- Internet connectivity and provider coordinationBusiness internet service with documented circuit details, edge dependencies, provider responsibilities and fault escalation.
- Satellite connectivitySatellite internet connectivity with defined equipment, service coverage, network handoff and continuity expectations.
- Network access authenticationCentral authentication and access decisions for supported network devices, wireless services or remote-access connections.
- Virtual machine platform operationsRequirements for the virtualization platform, hosts, guest workloads and recovery dependencies; the actual platform and supported features remain to be confirmed.
- Endpoint and server platform standardsSupported operating-system and device standards covering lifecycle, configuration, management and service acceptance.
Voice & Communications
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