About RDA SoftNet

One coordinated
IT department.

RDA SoftNet has been building long-term client relationships since 1992. Supporting or serving as your IT department, we bring Management, Software and Network services into your daily operations and long-term planning.

Explore Services The RDA Operating Model Our Story

RDA
SINCE
1992

What is different about RDA

Supporting or serving as your IT department

We support internal IT staff, provide additional expertise, coordinate existing vendors or serve as your IT department.

Responsibilities, operational decisions and access are defined with your team and adjusted as your needs change. Your organization retains ownership and organizational authority.

Vendor-neutral by design

The objective is the right fit for the organization. Technology, vendors and products are evaluated against requirements rather than inventory that needs to be sold.

Process before product

Technology decisions are tied back to people, workflow, operations, risk, budget, compliance and the real business or public-service objective.

Long-term involvement

RDA stays involved after the installation: operations, documentation, training, lifecycle planning, security, recovery and continuous improvement.

How the pieces stay connected

The service areas define what RDA manages. The operating model connects those responsibilities to workflows, supporting technology, security and compliance controls, evidence, lifecycle planning and budget.

Service Areas → Workflow → IT Systems → Controls → Evidence → Lifecycle & Budget

Together these elements connect daily operations to planning, accountability and informed decisions across the technology environment.

Explore the RDA Operating Model

Built Through Change. Serving Since 1992.

RDA began with software development and application support, moved into public safety in 1999, expanded municipal work around 2009 and continued growing into the connected Management, Software and Network operating model used today.

The history behind the current RDA model

See how custom software, healthcare applications, networks, public safety, municipal technology, cybersecurity, cloud, communications, manufacturing, transportation and long-term lifecycle planning became parts of one coordinated IT department.

Explore Our Story

Our service areas

Thirteen primary service areas organize service delivery: four in Management, seven in Software and two in Network. Each connects to the people, processes and technology that support your organization.

Management

Management Operations, User Management, Data Management and Security Management.

Open Management

Software

Line-of-Business Software, Development, AI, Commercial off-the-shelf software (COTS), Cloud Applications, Hybrid Cloud and Integration.

Open Software

Network

Network & Infrastructure plus Voice & Communications.

Open Network

Organizations we have served

For more than 30 years, RDA has provided IT management, software support and network services for public agencies, businesses and professional practices.

Today, our focus is on clients with demanding compliance requirements. We still enjoy an unusual project or a difficult problem that calls for some imagination. We are proud to have taken on projects that looked impossible at the outset or that others said could not be done.

Municipal & Regional Government

Municipal government departments and regional planning districts.

Public Safety

Police, fire, EMS, emergency management and shared public safety systems.

Construction

Construction IT and project technology.

Water & Utilities

Water utilities, critical infrastructure and essential public services.

Transportation & Logistics

Airports, trucking companies, logistics providers and limousine services.

Manufacturing

Plastics and PVC compounding, automotive components and parts remanufacturing.

Food & Beverage Production

Fruit juice production, beverage manufacturing and bottled water brands.

Retail & Grocery

Retailers, grocery stores, butchers, specialty food shops, delis and prepared food businesses.

Wholesale

Wholesale distributors supplying retailers and other businesses.

Delivery

Grocery delivery and local delivery services.

Environmental & Waste Services

Hazardous and non-hazardous waste management companies and environmental services.

Healthcare & Wellness

Hospitals, health centers, doctors, dentists, chiropractors, fitness centers, gyms and martial arts schools.

Software & Hardware Companies

Extending software and hardware companies' capabilities with local and onsite IT support.

Security & Telecommunications

Security technology, secure communications and fiber telecommunications companies.

Restoration & Trade Contractors

Restoration, home improvement and electrical contractors.

Real Estate & Property Services

Real estate, property management, landscaping and commercial office cleaning businesses.

Signs & Graphics

Signage companies, banner printers and visual communications businesses.

Advertising

Advertising agencies and creative services for print and digital campaigns.

Legal & Justice Services

Law firms, legal service providers and district attorneys' offices.

Accounting & Financial Services

Accounting firms and financial services companies.

Education & Training

Universities, K-12 public schools and training councils.

Faith Organizations & Funeral Services

Churches, faith organizations, funeral homes and funeral service providers.

Hospitality

Inns, lodging businesses and bed and breakfasts.

Offices

Danvers, Massachusetts

Serving clients throughout the North Shore and eastern Massachusetts.

Dover, New Hampshire

New Hampshire operations and regional support.

Edgartown, Massachusetts

Martha's Vineyard and island client support.

Regulated environments

RDA supports organizations working with requirements and frameworks including NIST, CJIS, CMMC, PCI DSS, 201 CMR 17.00, CIS and ISO-aligned controls as applicable to the client environment.

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